4 reasons for Knowledge Management to start acting like a Rapid Reaction Force!

Organisations operate in Volatile, Uncertain, Complex and Ambiguous (VUCA) operating conditions. As such, organisations need rapid learning, decision and problem-solving flows. So why do so many Knowledge Management, IT, Organisational Development and Human Resource Development teams operate with static structures, processes and behaviours? Read More

Can your organisation anticipate wildfires?

High-Reliability Solutions Page 2017 HPHR Knowledge Management Courses This is blog is about wicked organisational problems, but first I want you to consider wildfires. Every year we read about wildfires in California that wreak havoc and cause tens of millions of Dollars of damage. People in fire zones are counselled about creating “defensible spaces” around… Read More

The theatre of Knowledge management: Are you making this ‘best practice’ mistake?

Knowledge Management doesn’t have to be about the theatre of action. A simple change to the way people ask questions can ignite knowledge wildfires and get everyone in the organisation practising KM. Read More

Intranets: 2 things you can do to accelerate the findability of knowledge

I often get asked how to accelerate the findability of knowledge and reduce time spent repurposing knowledge objects (e.g. documents). Knowledge Managers and Information Managers alike seem to default to blaming culture when analysing the reasons for slow knowledge flows (this is a mistake) – the impact being a slow response to customer (internal and external) needs.

However, if, instead of blaming culture, you analyse the behaviours, processes and structures that are causing the slow down, a common theme becomes apparent. Read More

Stop conforming: Is it time to end the dreaded annual performance appraisal?

*This blog was written for, and first published by, the Indiana CPA Society Stop conforming: Is it time to end the dreaded annual performance appraisal? Every year managers are required to provide an overview of staff performance. Each staff member’s performance is rigorously analyzed and, in many cases, an individual’s yearlong efforts are reduced to… Read More

Free research access: motivation – the value of gifted time in organisations (talent management)

This article is interested in motivation from the perspective of human will in relation to additional hours worked by employees in organisations. The discussion context is set around human will and an awareness of value creation through voluntary and involuntary time gifted to an organisation by employees. Read More

3 principles to help Knowledge Management and Rapid Learning to flourish

The starting conditions, the founding principles upon which your knowledge and learning programs are designed, determine the success of your Knowledge Management and Rapid learning programmes. The three principles, set out in the slides below, are essential to the success of any organisational knowledge and learning system where the desired outcome is adaptive capability (resilience/agility), high… Read More

Cynefin, knowledge and learning: what can you do to avoid disorder in 2017?

High-Reliability Solutions Page 2017 HPHR Knowledge Management Courses I’m a huge fan of Snowden & Boone’s (2007) Cynefin model. The seeds of Cynefin can be found at the heart of many of the knowledge and learning models and frameworks I’ve developed for organisations. The Cynefin design is both exquisite and elegant, a model in an… Read More