Knowledge Management: are you trying to capture Lionel Messi?

Knowledge Management: are you trying to capture Lionel Messi? All Knowledge Management or Learning and Development programmes should be looking to capture, share, re-use and develop existing high-performance know-how for the greater good. Sounds sensible, but, in my experience, there is one singular challenge that is missed by Knowledge Management and Learning & Development professionals;… Read More

High-performance learning, an answer to a wicked problem

Deloitte recently announced the publication of a new report on high-performance learning, “Adapt Workplace Learning to the Speed of Business” – basically, organisations that accelerate the speed of learning (acquisition, diffusion, application and creation of knowledge) outperform those who don’t. For those of you that have been following my blog, this should not come as a… Read More

4 reasons for Knowledge Management to start acting like a Rapid Reaction Force!

Organisations operate in Volatile, Uncertain, Complex and Ambiguous (VUCA) operating conditions. As such, organisations need rapid learning, decision and problem-solving flows. So why do so many Knowledge Management, IT, Organisational Development and Human Resource Development teams operate with static structures, processes and behaviours? Read More

The theatre of Knowledge management: Are you making this ‘best practice’ mistake?

Knowledge Management doesn’t have to be about the theatre of action. A simple change to the way people ask questions can ignite knowledge wildfires and get everyone in the organisation practising KM. Read More

Intranets: 2 things you can do to accelerate the findability of knowledge

I often get asked how to accelerate the findability of knowledge and reduce time spent repurposing knowledge objects (e.g. documents). Knowledge Managers and Information Managers alike seem to default to blaming culture when analysing the reasons for slow knowledge flows (this is a mistake) – the impact being a slow response to customer (internal and external) needs.

However, if, instead of blaming culture, you analyse the behaviours, processes and structures that are causing the slow down, a common theme becomes apparent. Read More

Stop conforming: Is it time to end the dreaded annual performance appraisal?

*This blog was written for, and first published by, the Indiana CPA Society Stop conforming: Is it time to end the dreaded annual performance appraisal? Every year managers are required to provide an overview of staff performance. Each staff member’s performance is rigorously analyzed and, in many cases, an individual’s yearlong efforts are reduced to… Read More