4 reasons for Knowledge Management to start acting like a Rapid Reaction Force!

Organisations operate in Volatile, Uncertain, Complex and Ambiguous (VUCA) operating conditions. As such, organisations need rapid learning, decision and problem-solving flows. So why do so many Knowledge Management, IT, Organisational Development and Human Resource Development teams operate with static structures, processes and behaviours? Read More

The theatre of Knowledge management: Are you making this ‘best practice’ mistake?

Knowledge Management doesn’t have to be about the theatre of action. A simple change to the way people ask questions can ignite knowledge wildfires and get everyone in the organisation practising KM. Read More

Intranets: 2 things you can do to accelerate the findability of knowledge

I often get asked how to accelerate the findability of knowledge and reduce time spent repurposing knowledge objects (e.g. documents). Knowledge Managers and Information Managers alike seem to default to blaming culture when analysing the reasons for slow knowledge flows (this is a mistake) – the impact being a slow response to customer (internal and external) needs.

However, if, instead of blaming culture, you analyse the behaviours, processes and structures that are causing the slow down, a common theme becomes apparent. Read More

Stop conforming: Is it time to end the dreaded annual performance appraisal?

*This blog was written for, and first published by, the Indiana CPA Society Stop conforming: Is it time to end the dreaded annual performance appraisal? Every year managers are required to provide an overview of staff performance. Each staff member’s performance is rigorously analyzed and, in many cases, an individual’s yearlong efforts are reduced to… Read More

Cynefin, knowledge and learning: what can you do to avoid disorder in 2017?

High-Reliability Solutions Page 2017 HPHR Knowledge Management Courses I’m a huge fan of Snowden & Boone’s (2007) Cynefin model. The seeds of Cynefin can be found at the heart of many of the knowledge and learning models and frameworks I’ve developed for organisations. The Cynefin design is both exquisite and elegant, a model in an… Read More

Is Knowledge Management dead or alive and how do you know?

1.How are you looking at Knowledge Management?
2. How are you measuring impact, results and return?
3. Are you ready for emerging forms of measurement related to interconnectedness/integration/interdependence within the organisation that could pronounce Knowledge Management to be dead when all the while you thought it was alive? Read More

The ‘Must Do’ people don’t do that slows learning and knowledge flows

“You must understand how to influence the system (behaviours, process and structures) or the system will bring you to fail” Rapid learning and accelerated knowledge flows are hugely important to organisations interested in quickly sensing/anticipating/managing changes at their boundaries. And, from a pragmatic, practical position, organisations need to accelerate learning/knowledge flows to sense/anticipate/manage better  STIQCE (Safety,… Read More