Healthcare & high-reliability – what is it and are you achieving it?
If you are not sure or if you are scratching your head wondering what high-reliability is, you need to read on.
Cyber-physical structures, processes and behaviours blend people and technology to enhance system performance in areas of Safety, Time, Innovation, Quality, Cost and Patient Experience.
You can have the best hard systems. The best processes. The best structures. The question is whether the people side of your structures and processes is good enough?
Take a look at the characteristics of high-reliability set out in the images below and ask yourself, is ‘good’ enough when it comes to delivering a high-reliability patient experience?