In a talent-led knowledge economy, where the human advantage is under threat of RAID (Robotics & Artificial Intelligence Development), organisations have to be interested in optimising Intranets, Knowledge Management and Human Resource Development projects to deliver a learning advantage.
Driven by challenges of safety, time, innovation, quality and cost, almost all the organisations I have ever worked with are interested in speeding up learning to enable knowledge acquisition, sharing, application and development/creation. Yet at the same time, I have yet to come across an organisation that structures documents to operationalise such goals.
The problem is that you can have the best Intranet (document repositories) and search capability on the planet and yet the speed of learning can still be slow. The reason? Documents are not structured to account for the way in which people learn.
For example, ask yourself whether your content authors consider the absorption of content when publishing documents? Do they consider the differing needs of subject matter novices versus subject matter experts? The answer is almost always, no. In such cases, organisations are slowing the rate of learning (knowledge acquisition, sharing, application and creation) and, therefore, lessening the impact on safety, time, innovation, quality and cost.
To help, here are three tips to help Lessons Learned, Intranet Governance, Human resource Development programmes accelerate learning in their organisations. Informed by the cognitive perspective on learning, they have been demonstrated to improve the commitment of learning to long term memory.
1, Provide Worked examples for the application of knowledge, this is especially important to subject matter novices, where such workers need to gain an understanding of how new knowledge can be applied to specific cases.
2. Require Multimedia (PowerPoint) authors to account for modality, contiguity and temporal contiguity. For example, PowerPoint presentations need to present words and images simultaneously, with words being placed as close to the defining image as possible. Conversely, workers accessing PowerPoint presentations should not experience dense text or presenters/instructors reading text from text heavy slides, where listening and reading the same information reduces the efficiency of learning.
3. An emphasis on coherence (differentiation), where the subject matter novice will experience a focus on clarity over a focus on elaboration, and a subject matter ‘expert’ will experience elaboration over clarity.
Learning and knowledge acquisition is a complex matter, but the devil is in the detail. Ask yourself whether your document stores are designed to develop a learning advantage. If not, what is the impact on safety, time, innovation, quality and cost in your organisation?