Knowledge Management Workbook

This Knowledge Management Workbook is part of our Business2020 series. It has been adapted from the work of Knowles (2005), under free license, to incorporate outputs from peer-reviewed and award winning research conducted by the author.

To complete the workbook you will need to answer 30 questions. Do not try to second-guess the outcome and instead focus on being reflective; this will give you the best-informed feedback. Please be honest in your responses. Finally, when considering your response, please gravitate to the ‘norm,’ as opposed to the ‘exception’ that might be your first consideration.

A self-analysis framework will then give you an indication of the maturity of your Knowledge Management programme.

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